How Fast is Your Enterprise POS System?
These days, no retail business can afford to go without a modern point-of-sale system. However, simply having and using a POS system is no longer enough. Today’s consumers are savvier than ever, and they expect exceptional shopping experiences – including speedy service. Therefore, POS system speed matters a lot; how do your point of sale transaction speeds stack up?
According to a poll by Harris Poll and Digimark, 88 percent of U.S. consumers want faster in-store checkout experiences. Another study – this one by Synqera — has shown that checkout is the number-one pain point cited by consumers, with 73 percent of them stating that it’s their biggest issue while shopping at brick-and-mortar stores. What’s more is that 80 percent of consumers state that they are unwilling to wait in line if it will take longer than five minutes.
Why Should it Matter to You?
If your current POS system “gets the job done,” you may assume that it’s best to leave well enough alone. However, if it’s not fast enough to keep up with customer expectations, which have shifted rapidly over the last handful of years, you stand to lose out big-time. For example, did you know that only 1 in 26 dissatisfied customers actually complains? Some of the others may just put up with things like long, slow checkout lines – but more are apt to take their business elsewhere.
Top POS System Problems
To continually grow and expand any business, it’s crucial to keep up with current customer expectations. Unfortunately, even if your POS system technically “works,” it may be falling far short of what it should be doing for your business. Although issues like card reader difficulties, unresponsive POS touchscreens and printing problems may be aggravating, one thing in particular can cause a business to fall woefully behind the competition – and that’s slow POS system speeds.
Why Modernizing Your Slow POS System is Worth It
Like many business owners, you may be reluctant to upgrade to a newer, more modern POS system. You may think that it will cost too much, but can you really afford to lose existing customers and scare away prospective ones with a slow system? Furthermore, did you know that merchants usually spend just 0.9 percent or less of their overall sales to acquire and use modern enterprise POS technology? Without question, upgrading to a faster POS system delivers a terrific return on investment.
Benefits of Offering Fast Point of Sale Transaction Speeds
If you think that enterprise point of sale speed isn’t so important, here are a few of the many benefits that go along with upgrading to a more modern system with faster POS system speeds:
- Accept more forms of payment, including from mobile wallets, tap cards and mobile apps
- Integrate customer relationship management, or CRM, with your enterprise point of sale system for a more seamless customer experience
- Tap into the potential of Big Data by quickly and easily collecting information about your customers
- Offer advanced processing speed capabilities, reducing wait times and improving the customer experience when it matters the most
Modern enterprise POS systems like those that are offered by Bepoz also allow you to take advantage of mobile POS, which speed up and optimize customer service significantly. For example, Goodwill Industries of Florida invested in a new POS system that allowed them to add more “lanes” by allowing employees to check customers out through mobile devices. The system let Goodwill connect all peripherals, including printers, card readers and cash drawers, via Bluetooth, saving them $38,500 – and it undoubtedly gave customers a better experience too through faster point of sale transaction speeds.
The Sooner You Improve POS System Speeds, the Better
Modern enterprise point of sale systems like those that are offered by Bepoz help business owners like you to bridge the gap between providing a traditional, brick-and-mortar marketplace and offering a truly immersive shopping experience. Point of sale transaction speeds across all industries are steadily increasing, so you can be certain that your competition is already taking advantage of things like accepting contactless cards and mobile wallet payments – things that are only offered and supported by modern enterprise point of sale systems.
Consider this: Visa has already issued more than 100 million contactless, or tap, payment cards into the U.S. market. According to a study by 451 Research, millennials – a group whose influence and buying power continue to grow – are leading the charge for increased demand of lightning-fast point of sale transaction speeds. Indeed, three-fourths of millennials who responded stated that they would likely use contactless credit cards. If your business doesn’t have a fast enterprise point of sale system that supports them, then, it stands to miss out.
Improve Point of Sale Transaction Speeds By Upgrading Today
It’s easier to hold on to an existing customer than to acquire a new one, so delivering exceptional customer service should be a top priority for any business owner. If you are ready to make checking out quicker, easier and more convenient for your customers, it’s time to upgrade to a faster, more modern enterprise POS system. Bepoz provides customized enterprise POS system solutions to businesses of all kinds, including multistore POS systems that offer lightning-fast POS system speeds, so contact us today for more information.