How you treat your customers in your retail business is important. In fact, according to the recent Aspect Consumer Experience Survey, 76% of consumers say they view customer service as the true test of how much a company values them. Another report stated that 60% of consumers have higher expectations for customer service now than they did just one year ago. If your business isn’t considering increased customer service in it’s strategy and planning this year, you might want to rethink some of your plans. A high-quality point-of-sale (POS) like Bepoz, can help you increase your retail customer service. Here are some ways.
Cashiers who have to type in numbers make the check out process longer. Eliminate that process, as well as human error, by using barcode scanning. It will speed up your transactions, make customers happy, and keep lines short.
Customers Get What They Want
Run reports through your POS to see what is selling and what is not. Base your re-orders on your customers’ preferences based off data, and not your own ideas. Check your inventory with a click of a button to make sure you always have enough inventory. For inventory that is collecting dust on your warehouse shelves, determine creative ways of moving it through discounts and promotions.
Provide Incentives to Keep Them Coming Back
Make sure you are capturing emails at the point-of-sale. That way you can keep track of your customer’s purchases. That data is very useful in making smart decisions. Use that data to see who your most loyal customers are, provide incentives based off their purchases to bring them back in the store. Then email your customers to let them know about discounts or special promotions.
Utilize Mobile POS
Sometimes busy seasons require rethinking how you interact with your customers. Why not bring out mobile tablets to meet customers right in the aisles for speedy check out. This will cut back on long lines, and show customers that you believe their time is valuable. In addition, staff have with all the info they need to answer questions about inventory, prices, and even additional details about products. Your customers will be pleased with the one-on-one attention while making purchase decisions.
Just remember, a customer that feels valued is typically a satisfied customer. What is your customer service like at your retail business? Could you use an updated or better quality POS to help you increase customer satisfaction? Give Bepoz a call for a demo today.